Return Policy General

We hope you love everything you buy at Fashionablecanes.com.
If you're not satisfied for any reason, you can return the product
for a full refund of the purchase price within 30 days of delivery
as long as it is in a new condition and has not been modified.
A cane that has been shortened from its original manufactured
size qualifies as an item that has been modified. We'll issue
a refund directly to your credit card for the purchase price
(including tax, if any) of the product. We do not issue cash
refunds. After 30 days items may not be returned. If the purchase
price of any item(s) is over $250 or the item has been custom
sized there is a 30% restocking fee. If you received free shipping
on your order and your order is returned a shipping fee will
be applied at $10.95.
To return an item, you must call Fashionablecanes.com
Customer Service at 1.877.890.7677 or e-mail us at orders@fashionablecanes.com
to receive a Return Merchandise Authorization (RMA) code for
your return. Sorry, but any returned item not accompanied by
an official RMA code can not be accepted. Please write the RMA
code on the returned portion of the original packing slip and
on the shipping return label. Please take a minute to tell us
why you're not happy with the product-we want to know! Returned
items must be new and unworn, and in the same condition as they
were sent. We are not obligated to accept returns if the item
is worn or used.
Warranty
All items are covered for a 6 months warranty against
manufacturers defects. An item that has been dropped on the ground
will not be covered under this warranty. All items will be inspected
from us and we will determine if the item is broken from a manufacturers
defect. If the item has been broken from a manufacturers defect
we will replace item. Refunds will not be given for broken items.
If something is broken or damaged and there is a visible mark
from falling on the ground this damage will not be covered under
warranty.
Return Policy Gifts
We are happy to accept returns of gifts! We can either credit
the gift purchaser's credit card, or issue Fashionablecanes.com
credit to the gift recipient, good for future purchases at our
site. However, we cannot issue credit to the credit card of a
gift recipient only to the original purchaser. We do not issue
cash refunds
Catalog/Website Pricing Policy
We always strive to have accurate pricing on our website and our print catalog Fashionable Canes is committed to accurate pricing. Price discrepancies should be brought to the attention of a Sales Associate for immediate correction. Since our catalog comes out on a yearly basis the price may change from the price in the catalog because of changes in market conditions such as manufacturing costs and other factors. If an order is sent in by mail or called in by phone we will notify you about the difference in price and will give you the option to cancel or update the order before processing.
About Us
Fashionablecanes is a family-owned and operated business based in St Petersburg, FL that developed out of a love of walking canes. When we started our business in 1999 many canes looked like that were designed for a hospital. At this point in time there were only a handful of fashionable walking canes available. So we took on a mission to literally search the world for more fashionable choices for walking cane users.
We have put forth so much dedication in the last 7 years to finding fashionable walking canes that we currently offer the largest selection of walking canes available anywhere!
We have the knowledge and expertise to know a quality cane or walking stick from something that is not worth your time or ours. We try out the items that we sell. Many items do not make the cut and are not added to our website. You can rest assured on your cane that if you buy it from us it will be something of quality that you can count on for many years of use. We also are the only cane retailer that offers a warranty on all of their products.
Since we opened for business In January 1999, we’ve grown quite rapidly. We believe our success is a result of:
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Our commitment to helping our customers and visitors with their walking cane questions
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Our selection of quality products at excellent prices that are designed to last for generations
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Our hard work in rushing orders so they arrive quickly to our customers
If you have any questions regarding our business or any of our statements above, please do not hesitate to contact us.
Thank you for your time and your business. We look forward to serving you.
The Fashionablecanes Family
We also subject ourselves to the Bizrate customer survey which means we are held accountable and lets you know before you buy something that we work very hard to make our customers happy! If you ever want to talk to a live person before, during or after you place an order we are available Monday - Friday 9:30 - 5:30 EST.
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